Serendib Petals
Delivery Policy
Last updated: September 27, 2026
Serendib Petals delivers handcrafted flower bouquets islandwide in Sri Lanka. This policy explains our delivery timing, fee and the information needed for a smooth handover.
Delivery area and fee
We deliver to locations across Sri Lanka. Free islandwide delivery applies within 24 hours after order and payment confirmation, subject to availability and delivery location.
Delivery timing
We aim to deliver within 24 hours after the order, payment and flower availability are confirmed. A preferred delivery date can be requested at checkout, but exact timing is subject to location, road and weather conditions, recipient availability and circumstances outside our reasonable control.
Fresh preparation
Flowers are cut and prepared after order confirmation. Each bouquet is checked, placed in a protective delivery box and secured with cable ties to help limit movement in transit.
How we protect your bouquet
Here is our three-step packing method. The photos show how the bouquet is supported, secured with a cable tie and covered before delivery.
We lay the bouquet horizontally in a lined, protective cardboard box so its shape is supported.
A discreet cable tie helps limit movement in transit without crushing the flowers or wrapping.
We add a soft protective cover, check the arrangement and close the package before dispatch.
The recipient can carefully remove the protective materials after opening the box.
Information required
Please provide the recipient’s full name, complete delivery address, telephone number, nearby landmark and preferred delivery date. The customer is responsible for checking that these details are accurate.
Recipient availability
Please make sure the recipient or an authorised person can accept the order. If delivery cannot be completed because of incorrect information, restricted access or recipient unavailability, redelivery may need to be arranged and an additional delivery fee may apply.
Delays and flower availability
We will contact you if weather, road conditions, flower availability or another unexpected issue affects the requested delivery. Natural flower availability can change, but we will not make a material substitution without discussing it with you.
Delivery concerns
If an order arrives damaged or incorrect, contact us within four hours of delivery with the order number and clear photographs or video of the bouquet and packaging.
Delivery FAQs
Is islandwide delivery free?
Yes. Standard domestic delivery is free. If an order needs redelivery because the address is incorrect or the recipient is unavailable, an additional fee may apply. We will discuss that with you before arranging it.
When does the 24-hour delivery period begin?
We aim to deliver within 24 hours after your order, payment and flower availability are confirmed. The exact arrival time depends on the destination, courier route, weather and recipient availability.
Can I choose a delivery date or exact time?
You can request a preferred date when ordering. We will confirm whether it is possible. We cannot promise an exact delivery time for every location.
What details should I give for delivery?
Please provide the recipient’s name, complete address, phone number and a nearby landmark. Double-check the details before placing the order.
What if the recipient is not available?
Contact us as soon as possible. We will work with the delivery partner to discuss the available options; redelivery may have an additional fee.
What should I do if the bouquet arrives damaged or incorrect?
Contact us within four hours of delivery. Send your order number and clear photos or a video of the bouquet and packaging through WhatsApp so we can review the issue promptly.
How should I care for the bouquet after delivery?
Remove the protective materials carefully, trim the stems diagonally and place them in clean water. Change the water regularly and keep the flowers away from direct heat and sunlight. Read our flower care guide for more tips.
Contact
WhatsApp: +94 77 335 5141
Email: hello@serendibpetals.com
Address: Sujeewa, Naranwalathenna, Keppetipola, Sri Lanka
Have another question? Visit our full FAQ page or message us on WhatsApp.