Delivery Policy

Last updated: September 17, 2026

Serendib Petals delivers handcrafted flower bouquets islandwide in Sri Lanka. This policy explains our delivery timing, fee and the information needed for a smooth handover.

Delivery area and fee

We deliver to locations across Sri Lanka. A flat LKR 650 delivery fee applies to each delivery address unless a different arrangement is confirmed by our team.

Delivery timing

We aim to deliver within 24 hours after the order, payment and flower availability are confirmed. A preferred delivery date can be requested at checkout, but exact timing is subject to location, road and weather conditions, recipient availability and circumstances outside our reasonable control.

Fresh preparation

Flowers are cut and prepared after order confirmation. Each bouquet is checked, placed in a protective delivery box and secured with cable ties to help limit movement in transit.

Information required

Please provide the recipient’s full name, complete delivery address, telephone number, nearby landmark and preferred delivery date. The customer is responsible for checking that these details are accurate.

Recipient availability

Please make sure the recipient or an authorised person can accept the order. If delivery cannot be completed because of incorrect information, restricted access or recipient unavailability, redelivery may need to be arranged and an additional delivery fee may apply.

Delays and flower availability

We will contact you if weather, road conditions, flower availability or another unexpected issue affects the requested delivery. Natural flower availability can change, but we will not make a material substitution without discussing it with you.

Delivery concerns

If an order arrives damaged or incorrect, contact us within four hours of delivery with the order number and clear photographs or video of the bouquet and packaging.