Privacy Policy

Last updated: September 17, 2026

This Privacy Policy explains how Serendib Petals collects, uses and protects personal information when you visit our website, contact us or place an order.

1. Information we collect

We may collect your name, email, telephone number, billing and delivery address, recipient details, preferred delivery date, gift message, customisation requests, order details, payment-confirmation information and communications. Our website may also collect device, browser, cookie and usage information.

2. How we use information

Process, verify, prepare and deliver orders.
Contact you about availability, payment, delivery or support.
Personalise bouquets and gift messages according to your instructions.
Maintain business, accounting, security and fraud-prevention records.
Improve our website and services and meet legal obligations.

3. Recipient information

If you provide another person’s details for delivery, you confirm you are authorised to provide them for that purpose. We use recipient details only as needed to prepare and complete delivery and resolve related issues.

4. Shopify and service providers

Our store is hosted by Shopify. Shopify and providers involved in hosting, order processing, communications, delivery, analytics or security may process information for us. Their handling is governed by their terms, privacy practices and applicable law. We do not sell customer personal information.

5. Cookies

Shopify and connected services may use cookies or similar technologies to operate the store, remember preferences, measure performance and protect transactions. Disabling cookies may affect website functions.

6. Payment information

For Bank Deposit orders, we may receive a payment slip and transaction details required to verify payment. Never send card PINs, online-banking passwords or one-time passwords.

7. Retention and security

We retain personal information only as long as reasonably needed for orders, support, business records, disputes and legal obligations. We use reasonable safeguards, but no online system can be guaranteed completely secure.

8. Your choices and rights

You may contact us to request access to, correction of or deletion of personal information we hold, subject to legal and operational requirements, or to raise a privacy concern.

9. Children

Our website is not directed to children who cannot legally enter a purchase agreement. Orders should be placed by an adult or with appropriate adult permission.