Serendib Petals
Frequently Asked Questions
Quick answers before you order. For help with a particular bouquet or delivery address, chat with us on WhatsApp.
How do I order a bouquet?
Choose a bouquet, select the quantity and any greeting card, then use Add to bag or Buy now. Enter the recipient and delivery details at checkout.
How do I pay?
Select Bank Deposit at checkout. After placing the order, use WhatsApp to send your payment slip with the order number. We prepare the bouquet after confirming the order and payment.
Can I add a greeting card?
Yes. A complimentary greeting card is included with your bouquet. Choose the occasion and add your message on the product page at no extra charge.
Can I choose flower colours or create a custom bouquet?
Yes, subject to fresh flower availability. Use our custom bouquet form or message us on WhatsApp. We confirm the arrangement and final quote before preparing it.
Are the bouquet photos exactly what I will receive?
We follow the selected rose count and arrangement style. Flowers are natural, so shades, bloom size and small details can vary. We will discuss a material change with you before preparing the bouquet.
Is delivery free across Sri Lanka?
Yes. Standard domestic delivery is free. A redelivery fee may apply if an incorrect address or recipient unavailability prevents the first delivery.
How soon will the bouquet arrive?
We aim to deliver within 24 hours after the order, payment and flower availability are confirmed. Exact arrival depends on location, courier route, weather and recipient availability. See our Delivery & Packaging page.
How do you protect flowers during delivery?
We lay the bouquet in a long protective box, secure it to limit movement and cover it softly. See the three packing photos on our Delivery & Packaging page.
Can I request a particular delivery date?
Yes. Share your preferred date when ordering. We will confirm whether it is available; an exact delivery time cannot be guaranteed for every location.
How long will the flowers stay fresh?
With proper care, our cut flowers are expected to remain fresh for a minimum of five days. Temperature, handling and environment can affect this. Trim the stems, use clean water and keep them away from direct heat.
What if the recipient is unavailable?
Contact us as soon as possible. We will discuss the available delivery options with the courier. Redelivery may have an additional fee.
What if my order arrives damaged or incorrect?
Contact us within four hours of delivery with your order number and clear photos or video of the bouquet and packaging. See our Refund & Cancellation Policy for further details.
Can I cancel or change an order?
Contact us promptly before preparation begins. Because bouquets are made fresh for confirmed orders, eligibility depends on the stage of preparation. Read our Refund & Cancellation Policy.
How can I get help with my order?
Message Serendib Petals on WhatsApp at +94 77 335 5141 and include your order number if you have one.
Still deciding? Explore bouquets or contact our team.